Incidents reported on status page for Visually.io https://status.visually.io/ https://d1lppblt9t2x15.cloudfront.net/logos/425caa97c962fa84d53909c83598ffef.png https://status.visually.io/ en https://status.visually.io/incident/894425 Tue, 12 May 2026 23:19:43 -0000 https://status.visually.io/incident/894425#3ad26e17a87d15f6285135de0de4f3a74e5c9eb1056c7f4af889dd030c7ae191 Allocator API recovered. https://status.visually.io/incident/894425 Tue, 12 May 2026 22:38:54 -0000 https://status.visually.io/incident/894425#a3316c75fefcf43c6aac19572dcf10dac160cd80e4a3299b8d9da2bb8f3ba639 Allocator API went down. https://status.visually.io/incident/886508 Sun, 03 May 2026 19:18:21 -0000 https://status.visually.io/incident/886508#db45b0b2de03e21892f05d99c53ca5317f1b625f1067c8c80a66f333c64992d0 Recommendations API recovered. https://status.visually.io/incident/886508 Sun, 03 May 2026 19:15:54 -0000 https://status.visually.io/incident/886508#7dfa41d3147d852b5081803164678ba00abdd61e055aeeba0e888ff852399b1e Recommendations API went down. https://status.visually.io/incident/880825 Mon, 27 Apr 2026 12:52:00 -0000 https://status.visually.io/incident/880825#32e56359f61f57f36b5aa28eda2fc94630e060b87f8e90bd4b8437fedde08777 Bright data has resolved the issue - back to normal https://status.visually.io/incident/880825 Mon, 27 Apr 2026 12:12:00 -0000 https://status.visually.io/incident/880825#ea99ac0450b71db9547adaaa455937893364f5b73b176e24734b407f79c6ea8c We’ve mitigated the issue by switching to an alternative proxy network. While this network is slightly slower, it should remain stable and functional until Bright Data resolves the underlying problem. Thank you for your patience. https://status.visually.io/incident/880825 Mon, 27 Apr 2026 11:52:00 -0000 https://status.visually.io/incident/880825#24127280bcf61871cb1b14e14bbe9048d3e5c3cf8a4ed8acc0f00ff4efa1f9a1 The Editor's quick preview (where you see the preview of the website) is down due to Outage of our 3rd party proxy service at Bright Data. We are working to mitigate this issue ASAP https://status.visually.io/incident/878081 Thu, 23 Apr 2026 11:13:43 -0000 https://status.visually.io/incident/878081#1e3c6d6687e6ca4db2920fd05704106747dd9681668efce30462914aafa520c7 Recommendations API recovered. https://status.visually.io/incident/878081 Thu, 23 Apr 2026 11:09:58 -0000 https://status.visually.io/incident/878081#d1f2a507c25f9414590de7d9d890469dceba35979a6cd865759f6a7910fcbd2d Recommendations API went down. https://status.visually.io/incident/873162 Thu, 16 Apr 2026 15:08:00 -0000 https://status.visually.io/incident/873162#4ec6f197753c175afbaea41960ef0b4a3f5b15a9088515a368fd4452e3643607 We are currently experiencing service degradation while ingesting new data events into our Snowflake data warehouse. (no data loss) Snowflake has reported an incident affecting our cluster. As a result, our platform may experience delays in report data updates. We are monitoring the situation closely and will share updates as they become available. https://status.snowflake.com/incidents/0lj68wp0lphb https://status.visually.io/incident/845215 Mon, 09 Mar 2026 13:07:00 -0000 https://status.visually.io/incident/845215#f7fc4043f860ecf559ac69866aded0da33b9521182752b11aa5845933420c9fc Google Cloud has resolved the issue, and all services are now working as expected. https://status.visually.io/incident/845215 Mon, 09 Mar 2026 12:40:00 -0000 https://status.visually.io/incident/845215#44f8c0fd23e2afe54f13705b70ac00d572df82aca7432d0c82b9efbcbc930866 Update: The Dashboard and Editor are back to normal. Google Cloud hasn’t resolved the underlying issue yet, so sporadic errors may still occur. We’ll keep monitoring and update if anything changes. https://status.visually.io/incident/845215 Mon, 09 Mar 2026 12:19:00 -0000 https://status.visually.io/incident/845215#f56c80bdce3ee4c552f94b759e1900818fb7b6ae6cc6efedf21a0fbddcf06e5f We are currently experiencing intermittent issues affecting our Editor and Dashboard due to a Google Cloud outage. Our team has escalated the issue to Google Cloud and is awaiting further updates. We will share more information as it becomes available. https://status.visually.io/incident/800936 Thu, 08 Jan 2026 23:02:00 -0000 https://status.visually.io/incident/800936#848cab6a490fd8443cf5c02d05b998f8849e2de03c6866fdece45cede4a4d75f The issue caused by a recent Shopify change affecting Checkout UI Extension components has been resolved. The affected elements are now rendering correctly, and unintended content (including raw JSON) is no longer displayed. All checkout extension components have been safely restored across stores. No action is required on your end. We’ll continue to monitor the situation closely and will share updates if anything changes. Thank you for your patience. https://status.visually.io/incident/800936 Thu, 08 Jan 2026 22:46:00 -0000 https://status.visually.io/incident/800936#33a91acaefb07b5b5b60420b74b33553aa769345201c0453bb07855d2de76bd6 We’ve resolved the issue impacting live experiences. Widgets are now rendering correctly and displaying as expected. If you previously paused an experience or removed mount points, it’s now safe to resume or restore them. As a result, all currently live experiences should be functioning as expected, and the live issue is considered resolved. Current limitation At this time, editing existing checkout experiences or creating new checkout experiences may not work as expected. We’re actively working on this and will share another update as soon as this is addressed. Thanks for your patience, and please let us know if you notice anything unexpected on live traffic. https://status.visually.io/incident/800936 Thu, 08 Jan 2026 22:19:00 -0000 https://status.visually.io/incident/800936#6c282ae77f92ba990985d432a26a9b03b556d79a09ca7a208466e9a5fc6b1ab5 We’re currently investigating an issue caused by a recent Shopify change that appears to have broken backward compatibility in certain Checkout UI Extension components. As a result, some elements that were expected to be hidden are now being rendered (including raw JSON content). As a precaution, we’ve temporarily removed all checkout extension components across all stores. No manual action is required on your end, and there’s no need to pause experiences individually. We’re actively working on a fix and will share an update shortly. https://status.visually.io/incident/747047 Tue, 21 Oct 2025 04:07:00 -0000 https://status.visually.io/incident/747047#8c69ad3a026187d346a61b110547e50222ad20492ddbcff4f490ea6e97f240e6 Issue with the AI provider resolved, AWS officially confirmed that the issue was resolved https://status.visually.io/incident/747047 Mon, 20 Oct 2025 08:45:00 -0000 https://status.visually.io/incident/747047#c4e308d40b9eb6c2aa5551eb57cf64dfa0cae5f6e4a2a32e3a60dbd70e0d088c We are currently experiencing issues due to an officially reported AWS outage, which is impacting some third-party services we rely on. As a result, our new AI Component Generator is temporarily unavailable — new chats cannot be initiated at this time. AWS is actively investigating the issue, and we will continue to monitor the situation closely. Updates will be posted here as soon as more information becomes available. https://status.visually.io/incident/653483 Wed, 30 Jul 2025 07:32:00 -0000 https://status.visually.io/incident/653483#841afad68ba3c632c8ee70c2378c2c2518ed660e63753a9e248c630abd6bc7db Our dashboard is currently partial unavailable and may display incorrect error messages. We are actively working to resolve the issue and will provide updates as soon as possible. Thank you for your patience. https://status.visually.io/incident/608220 Tue, 24 Jun 2025 10:18:42 -0000 https://status.visually.io/incident/608220#af7a20d86ff8213a885304cbc2f8064ab1a474b7a96f77b03c4f5b4f40a24496 Allocator API recovered. https://status.visually.io/incident/608220 Tue, 24 Jun 2025 10:08:27 -0000 https://status.visually.io/incident/608220#e8d6c08948a0bce3e8799845e65311d4c79a1cccb0e64732ed117a84bff24ee0 Allocator API went down. https://status.visually.io/incident/542026 Tue, 08 Apr 2025 01:58:00 -0000 https://status.visually.io/incident/542026#4cfe0c836fb6e0856155fcdda890ec02ffa254cc932afc62be6e4ea96b1fe3d1 The issue with Google Cloud Platform (GCP) has been resolved. All services are now fully operational, and user experiences are being served as expected. We’re continuing to monitor for stability. Thank you for your patience. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 01:55:02 -0000 https://status.visually.io/incident/541514#0dd402fe2d0b63aa74b47e15fe05615800d06fbc8643a53de5b9dfa8b646886f Allocator API recovered. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 01:54:48 -0000 https://status.visually.io/incident/541514#8fa3cd1cb2690cbea7e532db266bcb83bb0132104cc0322699f5e5fbac815639 Recommendations API recovered. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 01:39:09 -0000 https://status.visually.io/incident/541514#9337bc85cef3978946f095478406b4fe93f9a40f35ac20e880f21f759d478429 Recommendations API went down. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 01:38:47 -0000 https://status.visually.io/incident/541514#33cc24e60d2af9e0a4c197ccdc076bcb8d0165c32670a295b79eb2d8039433bb Allocator API went down. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 00:38:21 -0000 https://status.visually.io/incident/541514#94cef6d4c9feb96190d32116add16036c36ee5cb630a2f2493bf2e33f8999201 Recommendations API recovered. https://status.visually.io/incident/541514 Tue, 08 Apr 2025 00:09:49 -0000 https://status.visually.io/incident/541514#4f2ada51e2bd229178b9960aebfffb34af829f2ad8d027d1539bd3681700205b Recommendations API went down. https://status.visually.io/incident/542026 Mon, 07 Apr 2025 23:35:00 -0000 https://status.visually.io/incident/542026#d2df0d8c4a5460b8ee604be4a1a0f8105b10993aecb7f0d4058c23e8295ed28b We're currently experiencing a partial outage due to issues with Google Cloud Platform (GCP), which is affecting the delivery of user experiences. Our team is actively working on mitigation and monitoring the situation closely. https://status.visually.io/incident/518865 Tue, 25 Feb 2025 19:07:00 -0000 https://status.visually.io/incident/518865#faf356434dbd770522c32dfb34c9e57647e8f903736f667df81d0f5f8535ea92 Allocator API and Recommendations API recovered. https://status.visually.io/incident/518865 Tue, 25 Feb 2025 19:01:45 -0000 https://status.visually.io/incident/518865#7c72d47a19c47a4cb44f179d0c8188239212b53f4ea66f6553aacc567cc41e93 Recommendations API went down. https://status.visually.io/incident/518865 Tue, 25 Feb 2025 19:01:31 -0000 https://status.visually.io/incident/518865#6cf8baf005ee5b4d1edbb5c8b69d594eba288581c7a28ec021ad2df4ca185159 Allocator API went down. https://status.visually.io/incident/421322 Thu, 29 Aug 2024 15:06:46 -0000 https://status.visually.io/incident/421322#e0d9b4c3a54275b0e3e802a3b22ed8239f80c4192815430ce2e6c4d0d95fb18d Allocator API recovered. https://status.visually.io/incident/421322 Thu, 29 Aug 2024 15:02:05 -0000 https://status.visually.io/incident/421322#4938d7c99d6681159a904ad6d39bc93094cbfb71128753474fa1ace17eb326c1 Allocator API went down. https://status.visually.io/incident/363195 Wed, 01 May 2024 07:56:57 -0000 https://status.visually.io/incident/363195#955b6bac2755e1a10a17ee74e7f47a40ca494d6de0425fb3aeee1befe5650de9 Recommendations API recovered. https://status.visually.io/incident/363195 Wed, 01 May 2024 07:56:37 -0000 https://status.visually.io/incident/363195#c20f0d84ebf9e1ecfb08d6d4b490210ceaa1cf9b919f8c33a26bb3d5cccabddd Allocator API recovered. https://status.visually.io/incident/363195 Wed, 01 May 2024 07:49:07 -0000 https://status.visually.io/incident/363195#2a23d7e71cbcf0c6ae11bd32755d185671d1076658133e8b085a99710dadda80 Recommendations API went down. https://status.visually.io/incident/363195 Wed, 01 May 2024 07:48:26 -0000 https://status.visually.io/incident/363195#82f4c01c5417475cabaed18001022063972dfd92b034f4304e730770809b9979 Allocator API went down. https://status.visually.io/incident/289315 Sun, 19 Nov 2023 11:01:25 -0000 https://status.visually.io/incident/289315#82ec6e548bda3891a79d5f3fd53b5288e22d0351fe32974ab241c967288a183a Allocator API recovered. https://status.visually.io/incident/289315 Sun, 19 Nov 2023 10:58:44 -0000 https://status.visually.io/incident/289315#0ccd7df47659769116af9a9aa53c8678662384fba31b94b59604cc2d090ce738 Allocator API went down. https://status.visually.io/incident/283812 Tue, 07 Nov 2023 19:12:34 -0000 https://status.visually.io/incident/283812#2c8f23225680883abda5502068795bb3874801315f25a97cc95b3c9ea5684064 Allocator API recovered. https://status.visually.io/incident/283812 Tue, 07 Nov 2023 19:10:42 -0000 https://status.visually.io/incident/283812#927fd924ab4433f94c7e96d81d68558638b394a4a8f3f7f382cbf24ec1a9413d Allocator API went down. https://status.visually.io/incident/263830 Mon, 25 Sep 2023 01:16:11 -0000 https://status.visually.io/incident/263830#d05a74de46cdf5cdc09730137c6ab1534e84deb86e22d9fcd1d8ee4cfd0ce5b7 Recommendations API recovered. https://status.visually.io/incident/263830 Mon, 25 Sep 2023 01:12:55 -0000 https://status.visually.io/incident/263830#73373040bf9928970d361c521dfee2351171909e835ed955208d4b5bbe52fbda Recommendations API went down.