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Degraded

Checkout Editor is Limited

Jan 08, 2026 at 10:19pm UTC
Affected services
Allocator API
Visually.io Website

Resolved
Jan 08, 2026 at 11:02pm UTC

The issue caused by a recent Shopify change affecting Checkout UI Extension components has been resolved. The affected elements are now rendering correctly, and unintended content (including raw JSON) is no longer displayed.

All checkout extension components have been safely restored across stores. No action is required on your end.

We’ll continue to monitor the situation closely and will share updates if anything changes. Thank you for your patience.

Updated
Jan 08, 2026 at 10:46pm UTC

We’ve resolved the issue impacting live experiences.
Widgets are now rendering correctly and displaying as expected. If you previously paused an experience or removed mount points, it’s now safe to resume or restore them.

As a result, all currently live experiences should be functioning as expected, and the live issue is considered resolved.

Current limitation

At this time, editing existing checkout experiences or creating new checkout experiences may not work as expected. We’re actively working on this and will share another update as soon as this is addressed.

Thanks for your patience, and please let us know if you notice anything unexpected on live traffic.

Created
Jan 08, 2026 at 10:19pm UTC

We’re currently investigating an issue caused by a recent Shopify change that appears to have broken backward compatibility in certain Checkout UI Extension components. As a result, some elements that were expected to be hidden are now being rendered (including raw JSON content).

As a precaution, we’ve temporarily removed all checkout extension components across all stores. No manual action is required on your end, and there’s no need to pause experiences individually.

We’re actively working on a fix and will share an update shortly.